Mary Portas: Secret Shopper

Retail expert Mary Portas continues her mission to banish bad customer service from the high street. This time, she visits City Hardware, a family-run DIY store in the heart of London. The shop is stuck in the 1960s and Mary is in for a shock when she uncovers their attitude to customers. Can she persuade this male dominated world to embrace the 21st century?

Retail expert Mary Portas continues her mission to banish bad customer service from the high street. This time she takes on a hair salon in Kent, Shobie and Co, where staff are at war with the owners and swearing on the shop floor is driving customers away. Can Mary unite the team and save their business?

In the first episode of the third series, Mary takes on a struggling bridal boutique in Surrey. The married owners are fighting for survival, with mounting debts and piles of unsold stock. Mary is in for a big surprise when she meets the team, but can she bring in enough brides to turn things around?