At a fast food drive thru in Iowa, a customer's tone when trying to retrieve his debit card leads to a tense conflict with employees.
Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.
At a Dallas airport, confusion over seating on a plane ends with police intervention; a dispute over boat parking in Montgomery, Ala., leads to a huge brawl on the docks; a rideshare passenger in Chicago takes issue with a driver's dashcam.
Two customers confront store employees about their meal at a sandwich shop; A man pays a serious price after trying to snatch a bus passenger's bag; A drugstore customer uses the store's milk to find relief after getting pepper sprayed.
An employee of a Minnesota big box store confronts a customer about her receipt; an argument on a public bus in Houston takes a shocking turn when shots are fired.
In Lebanon, Ore., a pay-it-forward chain at a coffee shop drive-thru gets derailed when a customer is accused of cutting the line;
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.