The Yorkshire Jobcentre

Penny once ran a multi-million-pound business in Nigeria but now lives in Leeds on Universal Credit. Dean seeks a new career in construction. Afghan asylum seeker Zaref needs a job.

Lisa is just out of prison and looking for a second chance. Ex-heroin-user Wayne is eager to turn his life around. And a former media worker wants a new career as a self-employed cab driver.

With more than five million people on Universal Credit, and unemployment set to reach record levels, all kinds of people come through the doors at a Leeds Jobcentre looking for help

When anyone and everyone can come through their door, the dedicated team of no-nonsense job coaches at the busy public employment service always try to go the extra mile for customers, changing lives every day. Gaz, 17, has been referred to the social justice team as he is about to become homeless, while single mum Olivia, 29, has dreams of setting up her own business making ethnically diverse dolls. Also featured is Rose, who has just arrived in Leeds and is new to life on Universal Credit.

The first edition features 61-year-old former account worker Karen, who is struggling to compete in today's job market today, while Kenny, 32, is seen by work coach Bernie to try to get him back on his feet, and ex-cleaner and grandmother Pamela Anderson is struggling to find the time to search for a job.